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Return & Refund Policy

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1. Overview

At upnoa.shop, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.

2. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or incorrect upon delivery

  • The return request is made within [7 days] of delivery

  • The item is unused, unwashed, and in original packaging with all tags intact

We may require photo or video proof to process your return.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Non-Returnable

  • Customized or personalized products

  • Perishable goods (if applicable)

  • интимate or hygiene-related items (if applicable)

4. Return Process

To initiate a return:

  1. Email us at [solutionuprise@gmail.com] with your order number and reason for return

  2. Attach photos/videos (if applicable)

  3. Our team will review and approve your request within [2–3 business days]

If approved:

  • You will receive return instructions

  • Return shipping details will be shared

5. Return Shipping

  • If the return is due to our error (damaged, defective, or wrong item), we will bear the return shipping cost

  • For all other returns, customers may be responsible for return shipping charges

6. Refund Policy

Once we receive and inspect the returned item:

  • Refunds will be processed within [5–7 business days]

  • The refund will be issued to the original payment method

Depending on your payment provider, it may take additional time for the refund to reflect.

7. Non-Refundable Charges

The following may not be refundable:

  • Shipping charges (unless the return is due to our error)

  • Cash on Delivery (COD) handling fees (if applicable)

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us at [Insert Email]

9. Exchange Policy

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at [solutionuprise@gmail.com]

10. Order Cancellation

For cancellations, please refer to our Cancellation Policy.

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